mange your complaints in 3 easy steps
Organizer Lite is useful for such service firms to systematically track customer complaint so that it never goes, unattended.
Service management is made simpler with Organizer Lite.
It covers the important stages of Complaint management such as
You may receive customer complaints from various sources, such as email, telephone, website etc.
Tracking these complaints enable, you to resolve issues in time, and quickly respond to customers.
ServiceDesk Lite enables you to record the essential details related to complaint such as the customer contact, the caller details and complaint description.
Recording complaint helps to identify and resolve recurring issues and improve service quality.
assign complaint to service executive
After complaint is received it is assigned to service executive.
Assigning complaint to service executives ensures every complaint is attended.
It also helps to analyze and promptly allocate complaint to the service personnel.
In ServiceDesk Lite complaint assignment is quiet simple.
You get the pending list of complaints that are yet to be assigned.
Assigning complaints ensures every complaint is attended.
This is the last stage in complaint management that enables you to track the status of complaint i.e. solved or pending.
Tracking status enables you to identify the complaints that are open or unresolved and take timely actions.
It also helps you to determine the service performance.
You can track details such as status of complaint, measures/action taken to resolve the issue.
Maintaining closure status enables to determine status of complaint i.e. solved or pending.
- Free Edition.
- 3 Users Free For Life.
- Register complaint.
- Assign complaint to service executive.
- Complaint closure.
- Reporting tool.
- Backup utility to safeguard your data.
- Basic access control.
- Store unlimited data.
- Works without Internet.
- Store data on your PC / Laptop.
- Increase customer satisfaction and improve productivity.
- Track each stage of complaint life cycle, from Initiation, assignment to closure.
- Quickly and timely respond to Customer query or issues.
- Analyze recurring issues and take corrective measures.
3 users freeYou can create upto 3 users for free. You can manage individual as well as your team data.
unlimited complaintsManage unlimited complaints. There is no restriction on number of complaints that you can enter in Organizer Lite.
does not need internetOrganizer Lite works without internet, since the application and data both reside on your local computer.
no registrationYou do not need to register or share your personal details such as name, phone number or email etc to install or use the application. Simply download, install & get started.
no payment, no credit cardOrganizer lite is a free product no credit card details required before or after installing software.
no data sharingWe respect the privacy & security of your data and believe you should have the full control of your data. Organizer Lite is absolutely free from any malware, spyware or adware. We do not secretly gather your information nor do you get unwanted pop-up windows or display ads in the product.
windows desktop applicationOrganizer Lite is a windows desktop application, it is robust & faster. It supports almost all editions of windows operating system like Windows 10, 8, 7 & xp.
Yes, Organizer lite is a 100% free product for life.
Do I have to register or share my details to use free edition?
No, you do not have to share personal details or need credit card to use Organizer Lite.
Just download, install and get started with the product.
How much data I can enter, is there a lock?
No, there is no lock for data in the system.
- CPU: 2 GHz+
- RAM: 1 GB (minimum)
- Disk Space: 100 MB (minimum)
- Screen Resolutions: 1024*768
- OS: Microsoft Windows 10, 7, Vista or XP.
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