ServiceDesk Lite is useful for such service firms to systematically track customer complaint so that it never goes, unattended.
Service management is made simpler with ServiceDesk Lite.
It covers the important stages of Complaint management such as
You may receive customer complaints from various sources, such as email, telephone, website etc.
Tracking these complaints enable, you to resolve issues in time, and quickly respond to customers.
ServiceDesk Lite enables you to record the essential details related to complaint such as the customer contact, the caller details and complaint description.
Recording complaint helps to identify and resolve recurring issues and improve service quality.
assign complaint to service executive
After complaint is received it is assigned to service executive.
Assigning complaint to service executives ensures every complaint is attended.
It also helps to analyze and promptly allocate complaint to the service personnel.
In ServiceDesk Lite complaint assignment is quiet simple.
You get the pending list of complaints that are yet to be assigned.
Assigning complaints ensures every complaint is attended.
This is the last stage in complaint management that enables you to track the status of complaint i.e. solved or pending.
Tracking status enables you to identify the complaints that are open or unresolved and take timely actions.
It also helps you to determine the service performance.
You can track details such as status of complaint, measures/action taken to resolve the issue.
Maintaining closure status enables to determine status of complaint i.e. solved or pending.
& more features…
The reports give you the complete overview of service performance.
It gives the complete history of complaint and its status.
You can filter the data for any period(dates).
backup and restore data
ServiceDesk Lite has inbuilt backup and restore feature to safeguard your data.
3 Users Free For Life.
Assign complaint to service executive.
Backup utility to safeguard your data.
Basic access control.
Store unlimited data.
Works without Internet.
Store data on your PC / Laptop.
Increase customer satisfaction and improve productivity.
Track each stage of complaint life cycle, from Initiation, assignment to closure.
Quickly and timely respond to Customer query or issues.
Analyze recurring issues and take corrective measures.
100% free for life
This is not a trial version this is FREE version, free for life, which means you do not have any data or period restriction.
3 users free
You can create upto 3 users for free. You can manage individual as well as your team data.
Manage unlimited complaints. There is no restriction on number of complaints that you can enter in ServiceDesk Lite.
does not need internet
ServiceDesk Lite works without internet, since the application and data both reside on your local computer.
You do not need to register or share your personal details such as name, phone number or email etc to install or use the application. Simply download, install & get started.
no payment, no credit card
ServiceDesk lite is a free product no credit card details required before or after installing software.
no data sharing
We respect the privacy & security of your data and believe you should have the full control of your data. ServiceDesk Lite is absolutely free from any malware, spyware or adware. We do not secretly gather your information nor do you get unwanted pop-up windows or display ads in the product.
windows desktop application
ServiceDesk Lite is a windows desktop application, it is robust & faster. It supports almost all editions of windows operating system like Windows 10, 8, 7 & xp.
faq frequently asked questions
Is this really free?
Yes, ServiceDesk lite is a 100% free product for life.
Do I have to register or share my details to use free edition?
No, you do not have to share personal details or need credit card to use ServiceDesk Lite.
Just download, install and get started with the product.
How much data I can enter, is there a lock?
No, there is no lock for data in the system.
For service oriented firms it is very essential to timely respond to customer complaints, queries or issues, deliver quick service to build strong customer relationship and win more loyal customers.
Usually lot of paperwork needs to be done to manage customer complaints.